PRIVACY POLICY

Title holder: Portvi, S.A.
 
Address:
Carretera Alcúdia - Pto. Pollença, km. 2
Alcúdia - Mallorca - Balearic Islands- Spain
 
Contact:
Tel: (+34) 971 54 69 96 
Fax: (+34) 971 54 69 92 
email: info@clubpollentia.com

Business Register Information::
Registro Mercantil de Baleares -Tomo: 396, Folio: 37, Sección 3A Hoja: H-8212, Inscripcion 1ª
 
Tax Identification Code:
A-07089592
 
INTRODUCTION 
1.- INTRODUCCIÓN. he purpose of this document is to establish and regulate the terms for use of www.clupollentia.com web pages (hereinafter "Web"), Web being understood to be all the pages and their contents property of PORTVI, S.A. which are accessed through the domain www.clubpollentia.com and its sub-domains. By means of this web, PORTVI, S.A. (hereinafter "POLLENTIA CLUB RESORT") plans to offer information to its customers and potential customers, manage the customer loyalty program, manage room bookings, as well as any other service considered at any time suitable to correctly pursue its corporate purpose. The use of this page, as well as of the services that it provides to the user, implies full acceptance, without any reserves, of each and every one of the general conditions included in this Legal Notice (hereinafter the "general conditions") and so the user should be aware of the importance of reading them each time the he/she visits the Web. The mere fact of accessing this Web implies knowledge and acceptance of the following general conditions to which end POLLENTIA CLUB RESORT recommends that the user prints them or uploads them to be read each time that he/she accesses this Web..
 
2.- GENERAL INFORMATION. The proprietor of the www.clubpollentia.com Web is PORTVI, S.A.. with registered head office in Alcúdia, Mallorca, Ctra. Alcúdia - Pto. Pollensa, km. 2; and holder of tax identification code A07089592.
 
3.- USE OF THE WEB By accepting these general conditions the user agrees to use this Web and the services it provides in the way, and in the form, established herein. The user is obliged not to use the Web and its services for illicit purposes and/or purposes contrary to those established in these General Conditions, which could damage the rights and/or interests of third parties or which could in any way damage or impede its correct operation or that of the services now offered herein or which could be offered in the future
 
4.- SCOPE OF THE WEB. RESPONSIBILITY OF THE USER This web site includes the page www.clubpollentia.com. Access to this Web is the sole responsibility of the user. Any risks derived from the use of the Web by the user will be his/her sole and exclusive responsibility. POLLENTIA CLUB RESORT shall not be responsible for any possible damage or prejudice which could be derived from interference, omissions, interruptions, computer virus, failure or disconnection of the telephone line during the operation of this electronic system, produced by causes not attributable to POLLENTIA CLUB RESORT; of delays or blockage in the use of this electronic system caused by deficiencies or overloads in the Data Processing Centre, telephone lines, the Internet or other electronic systems; nor of any damage that may be caused by third parties by means of illegitimate intromissions outside the control of POLLENTIA CLUB RESORT. Furthermore, POLLENTIA CLUB RESORT is exonerated from any responsibility for any damage or prejudice that could be suffered by the user as a result of errors, defects or omissions, in the information made available by POLLENTIA CLUB RESORT provided it proceeds from outside sources.
 
5.- UPDATING AND MODIFICATION OF THE INFORMATION The information that appears on this Web is accurate on the date of the last update. POLLENTIA CLUB RESORT reserves the right to update, edit or eliminate information from this Web, and may limit, or refuse access to the site. POLLENTIA CLUB RESORT reserves the right to make whatever changes and modifications are considered necessary at any time, and may exercise this right at any time and without previous warning.
 
6.- CONTENTS POLLENTIA CLUB RESORT makes every possible effort to prevent any errors in the contents that may appear on this Web. However, POLLENTIA CLUB RESORT makes no guarantee, nor accepts responsibility for any consequences that could be derived from errors in contents provided by third parties that may appear on this Web. POLLENTIA CLUB RESORT may not be held responsible in any way for the contents, commercial activities, products and services which are made available and which may be displayed, either directly or indirectly, by links if any, and when any, that are included in this Web. POLLENTIA CLUB RESORT reserves the right to prevent or prohibit access to the Web of any Internet user who introduces in this Web any content contrary to legal or moral standards, reserving the right to take whatever legal actions considered appropriate to prevent this type of behaviour.
 
7.- BROWSING, ACCESS AND SECURITY POLLENTIA CLUB RESORT makes every effort to ensure that browsing takes place in the best possible conditions and prevents damage of any type that could occur during browsing. POLLENTIA CLUB RESORT accepts no responsibility for damage, of any type, that may be caused to users by the use of browsers or versions other than those for which this web has been designed. POLLENTIA CLUB RESORT accepts no responsibility nor guarantees that access to this Web will not be interrupted or that it is error free. Neither does it accept responsibility or guarantee that the content or software that may be accessed through this Web is error free or not cause damage.
 
8.- PROTECTION OF DATA POLLENTIA CLUB RESORT informs users of this Web that POLLENTIA CLUB RESORT complies with current legislation in regard to protection of data and specifically with Organic Law 15/99, of December 13, for protection of data of personal character, as well as the terms for its application, adopting to this effect, the technical and organisational measures required to prevent the loss, incorrect use, alteration, unauthorised access and theft of any personal details provided, if applicable, through the Web, taking into account the state of the technology, the nature of the data and the risks to which it is exposed. In the event of the user being required to provide data of personal character when making use of the services that POLLENTIA CLUB RESORT offers on this Web, POLLENTIA CLUB RESORT -in compliance with current legislation- shall duly inform the user of his/her rights and ask for express and explicit consent for processing any data of personal character.
 
9.- THE USE OF COOKIES Access to this Web may imply the use of cookies, either on its pages or in those referenced by means of links. Those users who do not want to receive cookies or who whish to be informed of their use may configure their browser to this effect.
 
10.- INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT. POLLENTIA CLUB RESORT declares that unless indicated otherwise on the Web, the texts, images, illustrations, designs, icons, photographs, video clips, sound clips and other material found on the Web, as well as all and any other intellectual creations and/or inventions or scientific and technical discoveries, whatever their business or industrial application (hereinafter collectively called the "Content") have been created or invented by POLLENTIA CLUB RESORT or ceded, licensed, transmitted or authorised by their owners or and/or concessionaries. The User agrees not to delete or alter any distinctive sign used on the Web, such as, with illustrative and not limiting character, trademarks, commercial names (graphs, logotypes, etc.), copyright and other data identifying the rights of POLLENTIA CLUB RESORT or of third parties included on the Web. Equally the property of POLLENTIA CLUB RESORT are all rights over any works, inventions, discoveries, patents, ideas, concepts, updates and improvements related to the Web, its systems, applications and programs, or the services that POLLENTIA CLUB RESORT provides, and which are created, produced, developed or put into practice for the first time by POLLENTIA CLUB RESORT, whether this be by themselves or with the aid of users of the Web, during or as result of any design, development or any other task carried out in accordance with a contract. The user may not use the name nor the brands, symbols, logos or distinctive signs property of POLLENTIA CLUB RESORT without express consent in writing.
 
11.- GOVERNING LAW AND JURISDICTION The Terms of Use included in this Legal Agreement are governed by Spanish law. POLLENTIA CLUB RESORT as well as the users of the Web are in agreement that any dispute that may arise as a result of the interpretation, compliance and/or execution of these terms shall be the express competence of the jurisdiction of the competent Judges and Courts of Palma de Mallorca, with express waiver of any other corresponding jurisdiction.
 
 
Conditions of the service      
 
Terms and conditions 
Acquiring rooms or other services offered by the online service, implies the expressed acceptance on the client's part, of all and each one of the general conditions that are considered integral part of the reservation, and that are completed with the applicable specific legislation.

YOUR RESERVATION AND REFUNDS
When the reservation is confirmed, the payment of a deposit will be carried out by means of a credit card, corresponding to the 30% of the total, not being considered the reservation firm until the deposit is made. The rest of the payment will be made at the end of the stay. The client will receive the details of the reservation by e-mail, together with a reference number, all the related information, conditions and refunds policy. The transaction will be made in EUROS, independently from the client's origin.

CANCELATIONS
At all times the client can cancel the services requested or booked, but will have to compensate the tourist establishment for the following concepts:
Cancellation 8 or more days before arrival. Prepayement 100% devolution
Cancellation 7 orless days before arrival. Prepayement 50% devolution
Please note: Any cancellations have a cost of 30€
The no show, without previous cancellation means no devolution of the prepayment .

RESPONSIBILITY OF THE CLIENT
When making the reservation, the client is fully and exclusively responsible for the accuracy of all the data inserted. In it can be proved that any of the details are not correct, it could cause the cancellation of the reservation.

MODIFICATIONS
The modification of the booking will not imply any charges.